Insurers
now have a new insurance technology that allows them to use the enterprise
content management (ECM) software suite from Hyland Software, OnBase, through
their mobile devices.
This allows
staff members in the field to gain immediate access to information offline or
online, and allows them to manage business processes, regardless of when it is
or where they are, so that the problem of decision-making bottlenecks while out
of the office.
According
to the insurance solutions and alliances manager at Hyland, Ed McQuiston, “As
insurance organizations continue to enhance their service to their customers
through interactions in the field, the ability to access and collect information
in real-time is critical.” He added that the new mobile commerce produce
broadens the OnBase capabilities to smartphones and tablets, so that field
personnel are better capable of collecting and accessing data in real time
regardless of where they are.
McQuiston
says that this insurance technology is also “improving service and turnaround
times for their customers.”
The
solution allows field personnel to capture and access several different forms
of data while they are out of the office. This can include diagrams, videos,
pictures, voice recordings, supporting documentation, and signed documents. The
app functions on iPads, iPhones, and Windows and Android smartphones and
tablets.
McQuiston
also stated that within the insurance industry, it is vital that customer
service be responsive and speed to market be fast in order to be successful. OnBase
Mobile improves performance in both of these areas with greater accuracy in
much less time.
He then
went on to say that using this app allows the process of receiving information
in the field to take much less time, so that the data can be made available to
underwriters much more quickly. They can therefore make their decisions, and
adjusters can provide much faster claim resolution. In fact, with this
insurance technology, says McQuiston, “there’s no need to wait,” since the
claim files don’t have to be routed to offices anymore, and the risk of damage
or loss to those documents is eliminated.
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