AutoPoint's Motorist Retention Suite to Revolutionize Customer Service Experience

AutoPoint, a Solera company, is announcing its unified technology suite that enables automotive service providers to maximize motorist retention through a digitally-driven customer experience. AutoPoint will debuted the comprehensive solution at the National Auto Dealer Association's annual convention April 1–3, 2016.

AutoPoint's Retention Suite enhances motorist interactions and strengthens customer relationships via technology centered on four key operating areas: titling & registration, marketing, engagement, and service delivery. AutoPoint's unique tools enrich the motorist's experience throughout the vehicle lifecycle and into their next purchase.

Titling: AutoPoint's electronic titling solutions streamline the F&I process through simple, web-based tools. The system decreases wasted time for both customers and auto retailer staff alike, as well as increases CSI scores and reduces refund checks.

Marketing: Data-driven marketing tools, including Journey, enable dealers to maximize their marketing dollars and reach customers at the right times through their preferred channels. At NADA, AutoPoint will debut Targeted Display Advertising, a new ultra-targeted display advertising tool that eliminates wasted ad spend and presents relevant digital ads in the places individual customers visit most.

Engagement: AutoPoint's Engagement suite delivers a comprehensive mobile marketing suite that connects with customers through their preferred platform: mobile. The suite includes AutoPoint's award-winning Driver Connect app, which offers auto retailers a dealer-branded mobile app that presents useful tools for motorists' daily use and constant connection with their preferred dealer, as well as AutoPoint's turnkey motorist Loyalty program.

Service Delivery: AutoPoint's Service Delivery solutions foster customer connection even before motorists enter the service department. AutoPoint's innovative WelcomePoint solution enables service advisors to deliver ultra-personalized, concierge-level service through a tablet-based system. In the service bay, AutoPoint's electronic MultiPoint process leads the industry in inspections efficiency and the company continues to advance service tools. At NADA, AutoPoint will be showcasing its next generation shop management and vehicle inspection system, along with OwnerCare, the award-winning web-based app that empowers customers to control their service experience.

AutoPoint's four-fold approach to customer retention offers service providers a unique technology platform. The Retention Suite engages motorists at every point in the customer lifecycle and seamlessly integrates data between departments to deliver an effortless tech-driven experience for customers and dealers alike.

"With more challenges facing the auto industry than perhaps ever before, AutoPoint's Retention Suite addresses key touch points throughout the customer journey that are critical to continual engagement and an impactful customer experience," says Rich Holland, Managing Director at AutoPoint. "Retention is the new sales, and we're excited to show how our latest solutions support business success."

Solera is a leading provider of risk and asset management software and services to the automotive and property marketplace, including the global P&C insurance industry. Solera is active in over 75 countries across six continents.