TruBridge, a wholly owned subsidiary of CPSI, and a leading provider of healthcare IT solutions and services for rural and community hospitals and post-acute care facilities, has announced it is establishing a new customer service center in Minnesota to serve its growing Midwestern customer base. TruBridge is a healthcare services provider that provides business office, consulting and managed IT services to its healthcare clients. In addition to TruBridge, the CPSI family of companies includes Evident, Healthland, American HealthTech and Rycan Technologies (Rycan). Together, the CPSI family of companies and their products help improve the healthcare in the communities they serve by supporting coordinated care across the acute, post-acute and ambulatory care settings.
The TruBridge service center will be located within the Rycan office in the southwestern Minnesota town of Marshall and will help customers improve their financial performance through services such as its "Private Pay Service" for receivables collection. Rycan has been a national provider of revenue cycle management workflow and automation software to hospitals, healthcare systems and skilled nursing organizations for 30 years.
Chris Fowler, chief operating officer of CPSI and president of TruBridge, said, "With the changes in our industry requiring community healthcare leaders to improve clinical operations while managing their financial operations amidst significant reimbursement changes, our TruBridge services, especially Private Pay Service, have been growing steadily. This Midwest service and operations center will provide the support needed to help community hospitals and other healthcare providers improve their financial performance."
Fowler pointed out that the Midwest center will be the fifth such facility in the U.S., noting that TruBridge is proud to support economic development in rural communities.
"We recognize that rural and community health providers are in a very personal business, treating friends, family and neighbors," Fowler added. "We are very careful to protect our customers' local reputations, and we establish regional service centers to provide a familiar geographic connection when talking about payments and programs with members of their community. The Midwest service center will help TruBridge maintain its high standards for personal customer service while achieving financial success for its healthcare customers.
"Our Private Pay Service is growing because customers are finding that they are increasing cash collections and improving process efficiency in ways that can't be achieved on their own. Community hospitals, in particular, need help improving cash flow and navigating the complex payer and reimbursement landscape. That's the TruBridge sweet spot." The Midwest customer service center will open in August.
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