The CareVoice, a Shanghai-based health insurtech startup that is transforming healthcare into a more consumer-centric experience, have announced the launch of the first AI Voice-based Virtual Health Assistant for insurers and employers in Greater China.
This artificial intelligence-based symptom triage feature is integrated into the CareVoice platform, allowing insurance members to:
Check their symptoms;
Access self-care content;
Be guided towards relevant medical specialties.
While it supports insurers willing to become true health partners to their insurance members, it also generates efficiency by avoiding unnecessary consultations and directing members to more relevant and cost-effective medical providers.
The CareVoice has partnered with Sensely, a US-based company, to bring this unique feature to the market, leveraging Sensely’s proprietary technology and extensive collaboration experience with leading international medical institutions, including the UK’s National Health Service and Texas Medical Center. “The CareVoice has a great mobile-based solution for insurers that is a perfect fit, allowing us to bring our Virtual Health Assistant to China’s fast growing private insurance market.
In addition, “we are glad to partner with a great team that possesses an international background and a deep understanding of the Chinese market,” said Adam Odessky, CEO and Co-founder of Sensely. Sebastien Gaudin, CEO and Co-Founder of The CareVoice, added that “while our joint product team is completing the localization, we are very glad that we have already partnered with two insurers, AXATianPing and Ping An Health, to launch this consumer-centric innovation to the Chinese market, which will drive a better healthcare experience for their members.
We can rely on Sensely’s leading technology and solid evidence in terms of both member satisfaction and payer cost savings in order to fuel our value proposition to insurers and employers.” Frank Desvignes, CEO AXA Lab Asia, commented, “we have been successfully cooperating with The CareVoice since late 2016, and are looking forward to bringing in China to our AXA-Tianping insurance members this Artificial Intelligence based Virtual Health Assistant into our unique mobile solution improving their healthcare and insurance experiences.”
Following its latest financing round, The CareVoice has been upgrading its platform and mobile-based solutions with digitized claims, expanding its footprint in private insurance market by partnering with more insurance services companies, as well as employers. In addition, it has started its geographic expansion by bringing its innovation to Hong-Kong.
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