Insuresoft Puts Figo Pet Insurance in Production in 50 US States

Insuresoft, a leading insurance processing solution provider for property and casualty carriers, has completed its 50-state rollout of Figo Pet Insurance. Figo transferred to Insuresoft from another vendor with a critical deadline looming. Insuresoft provided a contract and a statement of work in 30 days, and deployed a test environment within 60 days. Quick delivery and flexibility enabled Figo to launch and begin issuing policies by their target date of April 2015.

"Insuresoft's team was empowered to make decisions and get things done," said Rusty Sproat, Figo's founder and CEO. "They understood we were an entirely Internet-based business. They knew we'd need a portal through which to access Diamond. They knew our policyholders would depend on web and mobile apps to apply for coverage. As a result, we were able to build the Pet Cloud to provide self-service for our policyholders, allowing them to log in, select their vets, view their policy documents, access pet profiles, see their claims, and use group texting. Throughout the project, Insuresoft always said 'let's figure out how we can make it happen.'"

Insuresoft integrated with Salesforce -- Figo's customer relationship management (CRM) system -- enabling customers to communicate with Figo customer service via text messages. The Figo CRM integration called for the creation of APIs to incorporate myriad systems and data fields into Diamond for policy administration. Insuresoft also developed customized portals for agents, brokers, and employers to manage group enrollment for employee benefits and agency billing and self-service claim submittal for large hospitals.

The scalability and ease of use of Insuresoft's technology was shown when Figo was rolled out to a prominent insurance network comprised of more than 7,000 independent agents in 26 states. Insuresoft uploaded the agents, linked them to another custom portal, applied volume discounts, and tracked their production policy-by-policy.

"We were thrilled at the opportunity to step in and deliver where another vendor had failed," said Tony Villa, Insuresoft's CEO. "We are extremely proud of our 100% implementation success record. Figo is another example of how we continue to look for new ways to collaborate with our clients and business partners to achieve mutual success. With Figo, we were able to bring a uniquely qualified team of individuals to the project and quickly deploy an on-demand policy administration solution wrapped with business process outsourcing services. The end result is not only a turn-key solution but also a platform differentiator that is helping to set Figo apart from its competitors."

Insuresoft is a Microsoft Gold Certified software developer serving the property/casualty insurance industry. Insuresoft's flagship offering, The Diamond Suite, is a fully integrated policy, billing, and claims processing platform. One of the few systems to be in production for more than 20 years, Diamond is in production in nearly 30 insurance companies and MGAs across all 50 states, processing $1.5B in personal- and commercial-lines premiums annually.